Help Center/Payments

Payments

Collecting a deposit through MeloPay

Set a deposit on the document — a percentage or a fixed amount — and the signing page asks for it right after the signature. Money lands in your MeloPay balance and… continue reading

Why did my client see a card fee?

If you enabled fee passthrough, the card processing fee is added at checkout and itemized on the receipt, so your quoted price is what you keep. continue reading

When payouts arrive

Payouts run daily and land in your bank account in one to two business days. Your first payout takes a few days longer while your account is verified. continue reading

Partial payments and payment plans

Split any invoice into milestones — on signing, mid-job, on completion — with an amount and due date each. The client link shows what is paid and what is next. continue reading

Refunds and voiding an invoice

Refund a payment in full or in part from MeloPay → Payments; the receipt updates and your client gets the money back on the original method. continue reading

Receipts and what your client gets

Every payment issues a receipt on your paper automatically — itemized, numbered and linked from the same client page as the rest of the job. continue reading